Refund and Return Policy
Thank you for choosing Yogi Divine Crystals for your crystal product needs. Please read our refund and return policy carefully to ensure a smooth and satisfactory shopping experience.
Nature of Crystal Products:
At Yogi Divine Crystals, we specialize in providing natural stones, and it’s important to note that each crystal is unique. The products displayed in photographs may differ from the actual item due to the inherent variations in natural stones. Rest assured, our products undergo stringent quality checks before dispatch.
Damaged Products:
If the product you receive is damaged during transit, we request that you report it to us within 24 hours of receiving the item. Please provide a video showcasing the unboxing/unpacking process, enabling us to address the issue promptly.
Proof of Purchase:
To initiate a return, we require a receipt or proof of purchase. Kindly include this documentation with the returned item.
Refund Policy:
Yogi Divine Crystals does not entertain money refunds. However, we are open to product exchanges or providing a similar value product, solely at the discretion of the company.
Defective or Damaged Items:
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us via email at support@yogidivinecrystals.com.
Return Address:
To return your product, mail it to the following address:
Yogi Divine Crystals
39, Street No 4, Azad Nagar,
Rampur Road, Ambala Cantt.
Haryana (INDIA)
Shipping Costs:
Customers are responsible for covering the shipping costs associated with returning the item. These costs are non-refundable. If a refund is issued, the return shipping expenses will be deducted from the total amount.
Delivery Time for Exchanged Products:
The time it takes for the exchanged product to reach you may vary depending on your location.
Additional Recommendation:
For the return of more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. Yogi Divine Crystals does not guarantee the receipt of returned items.
By making a purchase with Yogi Divine Crystals, you acknowledge and agree to abide by the terms and conditions outlined in this refund and return policy.
For any further assistance or inquiries, please contact us at support@yogidivinecrystals.com.
Thank you for choosing Yogi Divine Crystals!
YOGI DIVINE CRYSTALS
39, STREET NO 4, AZAD NAGAR,
RAMPUR ROAD, AMBALA CANTT. 133006.
HARYANA. (INDIA)
+91-171-2810909